Enable the location
Confirm the Shopify location is enabled for StoreOps.
StoreOps support
Help for a smoother
daily operation.
Start with the setup checks below. Early-access merchants can also contact us directly for hands-on help.
Contact support ↗Getting started
Four checks before the first run.
These are the most important setup steps for making scheduled work appear at the right location and time.
Confirm the timezone
Recurring templates cannot activate until the location timezone is confirmed.
Activate a template
Assign the routine to the right locations, then publish it with its schedule.
Add the POS tile
Make StoreOps available from the Shopify POS smart grid at the store.
Common troubleshooting
Check the operational basics first.
No checklist appears
Check the location is enabled, its timezone is confirmed, the template is active, today is scheduled, and the available time has passed.
The POS tile is missing
Confirm the StoreOps POS extension is installed and the tile has been added to the smart grid on that device.
A team member has the wrong name
People can name themselves at the register, and an Admin user can correct actor names from Settings → Staff.
The app cannot load
StoreOps currently requires an internet connection. Reconnect the POS device and try opening Today again.